EAM - Food & Beverage

We're Hiring | Rosetta

Position: EAM - Food & Beverage
Experience: 12+ Years
Location: Ulsoor Corporate Office, Bengaluru
Employment Type: Full-Time

We are looking for an experienced hospitality professional to lead our Food & Beverage division and drive operational excellence, revenue growth, and exceptional guest experiences.

General Responsibilities:
• Lead and oversee restaurants, bars, banquets, events, in-room dining, and outdoor dining operations.
• Develop and execute F&B strategies aligned with business objectives.
• Ensure exceptional guest experiences and adherence to brand service standards.
• Drive departmental profitability through revenue management, cost control, and operational efficiency.
• Build strong relationships with guests, corporate clients, wedding planners, and event organizers.
• Coordinate with Food Production, F&B Service, Sales, Finance, Purchase, and Engineering departments.
• Review guest feedback, online reviews, and service audits and implement corrective actions.
• Ensure compliance with statutory requirements, hygiene standards, food safety regulations, and licensing requirements.
• Lead employee engagement, succession planning, and talent development initiatives.

Specific Responsibilities:

Business Strategy & Revenue Management:
• Develop annual business plans, revenue budgets, forecasts, and CAPEX plans for the F&B division.
• Identify revenue growth opportunities through new dining concepts, promotions, events, and guest experiences.
• Optimize outlet-wise revenue and profitability.
• Monitor market trends and competitor activities to develop innovative offerings and pricing strategies.
• Lead annual F&B marketing and promotional calendars.

Financial & Cost Management:
• Manage the complete P&L of the Food & Beverage division.
• Achieve budgeted revenue, GOP, and departmental profitability targets.
• Monitor food costs, beverage costs, payroll expenses, and operating costs.
• Review purchasing plans, inventory levels, and consumption patterns.
• Implement cost optimization initiatives without compromising guest experience or product quality.

Operations & Guest Experience:
• Ensure all outlets operate according to Rosetta standards and BRISOP guidelines.
• Conduct regular operational reviews of restaurants, bars, banquets, and special events.
• Maintain service consistency, product quality, and operational readiness across all F&B touchpoints.
• Oversee the planning and execution of weddings, conferences, social events, and high-profile functions.
• Drive guest satisfaction and service excellence across the F&B division.
• Build relationships with key guests and repeat clientele.
• Resolve major guest concerns and service escalations promptly.
• Achieve Guest Satisfaction Index (GSI) targets and implement continuous improvement initiatives.

Leadership & Team Development:
• Lead, coach, and mentor the F&B leadership team.
• Drive manpower planning, recruitment, and retention initiatives.
• Establish KRAs, performance goals, and career development plans for F&B managers.
• Conduct performance reviews and identify future leaders.
• Foster a culture of accountability, teamwork, and service excellence.

Coordination, Reporting & Compliance:
• Ensure procurement of quality products at competitive prices.
• Work with the Sales team to maximize banquet and event business.
• Partner with the Culinary team to develop innovative menus and dining experiences.
• Present weekly and monthly business reviews to senior management.
• Monitor departmental KPIs and initiate corrective actions where required.
• Ensure compliance with company policies, statutory requirements, and audit standards.
• Lead departmental reviews and strategic planning meetings.

How to Apply:
Interested candidates with 12+ years of relevant hospitality and Food & Beverage management experience can apply through the official careers portal.

Apply Here: https://rosetta.keka.com/careers/applyjob/76400?source=linkedin